MAKING MEMORIES: BIG TIME BUCKET LIST DESTINATIONS
While some people have their vacation dreams all planned out and can tell you when they intend to see each item on their bucket list, I have a hard time getting Bill to plan the next vacation, much less something years down the road. I do know people who have cruises booked years in advance. I spend a lot of my time trying to interest Bill in our next adventure and showing him various deals to sweeten the pot, but I sincerely think he hears none of it.
We came home from a Newcomers Event last year and Bill tells me about this great cruise someone took to Greece and Turkey. The next day we got a postcard for Viking with an “airfare included” deal on the same cruise. Within days our cruise was booked. I guess I’m going to have to start planting folks along Bill’s path to tempt him into trips, because I’m not having luck otherwise. Come along and let’s head to an idyll on the Aegean!
AIRFARE INCLUDED!
Airfare is a big hurdle in our travel planning. It costs so much money, it takes so much time and there’s nothing fun about it. You juggle suitcases for weeks, hoping to find a combination of bags to fit the various requirements of each carrier. Then you have all the airport headaches the airlines throw at you.
When you’re paying for your own airfare you have a little more control over things, but when you turn your fate over to the cruise line, there’s no telling what can happen. In this particular case, Viking thought a layover in Newark was the right way to kick off our trip to Athens. The next leg took us to Frankfurt and finally we would fly on to Athens. I get leg cramps just thinking about it.
FIRST LEG – DFW TO NEWARK LIBERTY
Things went pretty smoothly on the first leg of our trip, until we tried to get luggage tags. We left the house on time and then realized neither of us had thought to get cash. Thankfully a branch of our bank was right on the way. The Parking Spot makes dropping off your car and getting to the terminal easy. The first real hurdle was checking in our luggage. I’d checked us in online, even got them to check our carry-ons for free, but somehow one of our bags was missing from our luggage list and it wasn’t clear to me which buttons I needed to push to correct the error.
This is what I hate about this DIY internet world. There was a time when my travel agent delivered my airline tickets and all I’d have to do is show up for my flight. I’d drop my bag off at the curb and be done with it. Now even when someone else arranges your ticket, you have to play the online check-in game, which in my eyes is useless, because then you have to go do battle with the kiosk at the airport AND then you still have to deal with a person to hand over your luggage.
So, I’m standing there frustrated and frantic, imagining my luggage taking a different vacation than I do and up walks this self-consumed airline employee. Now then let me start by saying, in situations like this I should remain calm, so I am at fault for being so wound up, but this lady walked up and threw the chip on her shoulder at me before I even knew she was standing there! She certainly had no empathy at all for my panic. I was still in full freak out, trying to sort through it all, when this lady butts in and lets me know I am not being very respectful of her.
Respectful?!? I didn’t even know she was there and she was schooling me about respect. That’s today’s world – safe spaces and ribbons for participation, but zero empathy. Hello – I don’t care if you are green, blue or purple. I don’t care about your gender, religion or sexual preferences. It doesn’t matter whether you’re wearing tattoos, a hajib or a bone in your hair. I just want tags for all my bags. (We didn’t have this conversation. I immediately went into apology mode, but I was thinking this!)
You know what’s next. As soon as she finishes scolding me for my behavior, she throws herself in reverse. She is moving at the speed of a sloth. She piddles around looking at each bag, each tag and the computer screen as if she’s made the next important archeological discovery and doesn’t want to disturb a grain of sand until she’s documented it all. She doesn’t listen to what I’m asking for, at all, but is very careful to point out a mistake we’ve made attaching the tags. The world was probably going to end because Bill’s bags had one of my tags. When she talks to me, it’s in the tone you’d use with a preschooler. If they are teaching this method of dealing with panic to our airline customer service people, no wonder the flights these days are full of crazed people.
I am convinced this woman follows me around. I know she was there as we waited for the flight to our anniversary cruise, She strolled over to me and insisted the carryon with my wedding gown was oversized. I knew it wasn’t, because I had measured it a thousand times, but she took delight in terrifying me. She’s there on the phone when I’ve been frustrated beyond all sanity with phone trees and call transfers. She waits on me in stores to pounce when what I’m having trouble finding what I need. Do you get her in situations like this, too?
I spent my life in customer service, back when you treated people like customers and provided service, You gauged their level of frustration and put your personal feelings on hold. You listened to their words. You didn’t shush them up before you had time to figure out the problem! And you made sure they understood you cared about them and you certainly didn’t threaten to keep them from getting on the plane! I want so much to go back to those days. Where can I get a ticket to go there?
Eventually this woman, who’d stretched a 45 second operation on the kiosk to a five minute confrontation decided to release me from her punishment – until next time. We go to another human to turn in our bags and I guess I behaved, because I got no more lectures. There was actually a time when I looked forward to flying, but that was a long time ago.
Our time at DFW was otherwise uneventful. We waited the requisite three hours for international travel, claimed our seats and went on to Newark.
jane sadek 