Category: Travel Planning

Suggestions for better travel planning, recommendations for travel tools and the results of my travel planning, both good and bad.

Accommodations, DESTINATIONS, Road Trips, TRAVEL, Travel Planning, United States

The Sandpiper Bay Effect

Jane Sadek

TRAVEL THERE – WHERE IS MY RIDE?

When we stepped off the plane in Palm Beach, we were excited about starting our luxury vacation. Our anticipation was based on our excellent experience at Club Med Punta Cana. We were going to be disappointed!

The Transfer

In Punta Cana, Club Med had provided us with the name of the transportation vendor and other contact information, but we didn’t even need it, because the pick up area was clearly marked and someone was there to greet us.

In Palm Beach, there was nothing. I started going through the paperwork and found a number to call. Suddenly, their absence was my fault. They had texted me and I didn’t reply. There had been no text, but it magically appeared a few moments after I got off the phone with them. I was assured a car was on its way and someone did show up pretty quickly, but that panic after we had picked up our luggage dulled our excitement.

In Punta Cana, the airport is a short drive from the resort and the scenery along the way gets you very excited about where you are headed. The entrance to the property is well-marked and inviting. Getting there was part of the fun.

In Palm Beach, that’s not the case. You are about an hour away from the resort and we had the joy of adding time to that, because we were in rush hour traffic. You’re stuck on a freeway that looks pretty much like any freeway and as you near the property, you start wandering through residential areas. When you finally arrive at the gate, it looks a little bit like the entry to a run down mansion that might be in a horror film.

The Arrival

In Punta Cana, our driver pulled into a drive and right by the van was a man standing at the podium to greet us. Everywhere we looked was lush greenery and attractive buildings. We were ushered from the van to a shaded seating area where we given refreshments.

At Sandpiper Bay, the driver dumped us off on the sidewalk and we made our way into a glassed-in lobby marked as “Registration.” The harried clerk raised a finger at us to let us know we’d need to wait. We stood there and no one offered us any refreshment. In front of the registration office was a rock garden with dead plants in it. Everywhere we looked resembled the dormitories of a second, maybe third rate, college.

After we’d been registered at Punta Cana, one of the GM’s walked with us to our building and let us into our room. She showed us around our accommodations while we waited for our luggage to be delivered. The room, while not luxurious, was very nice and attractive.

After we’d been registered at Sandpiper Bay, the clerk pointed at our building, which was nearby and told us we were on the third floor. The elevator was at the other end of the building from our room. The room, while not exactly awful, resembled my dorm in college with the exception that we did have our own bathroom.

The first thing we said to each other was, “Sandpiper Bay ain’t no Punta Cana,” and that pretty much sums up the entire adventure. On the ride to the resort, I’d used my phone to handle transferring the day’s shoots to our editors. I always feel nervous when I do it that way, certain something is going to go wrong, because it is a very truncated process via phone, but I was ready to start enjoying our vacation.

We’d arrived after happy hour, which was always one of our favorite times on Punta Cana, but I changed into an fresh outfit, touched up my make-up and headed out to have fun. So far, we were less than impressed with Sandpiper Bay, but hopeful things would get better.

Come back next week and join us for dinner. Then you’ll find out if our beach vacation was getting any better.

DESTINATIONS, Restaurants & Bars, TRAVEL, Travel Planning, United States

Our Beach Vacation

Jane Sadek

TRAVEL THERE – THE USUAL PRE-TRIP INSANITY

So, in February 2022 we had Southwest Air Miles we needed to use before June and we usually do something for our anniversary in May. Though the world was crawling out from under the effects of the pandemic, we’re still a little uncomfortable with the thought of international travel. However, we’d like to do something on par with our Club Med vacation in Punta Cana. With these ideas floating around in our heads, who could blame us for choosing Club Med’s Sandpiper Bay for our vacation?

Bill had suggested Destin and I should have taken him up on it, but I’ll be honest with you it was overwhelming. I’m not an experienced beach bum. I’m great at planning cruises, road trips and travel to cities full of museums and attractions, but I don’t beach well. After an hour or so researching the area I was confused and frustrated. I remembered Club Med had a Florida resort, so I floated the idea with Bill. Our Sandpiper Bay vacation was born.

Let the Headaches Begin

Our business runs smooth as glass until we have the audacity to go out of town. Just before I left for New York our editors shuttered their business. One day they are fully operational and the next they are out of business. Bill had weathered that storm on his own and found us a replacement vendor, but that’s just the way it goes when we go out of town.

We’ve gone through a variation of a nightmares as we left for trips. The worst had been in 2021. I stayed up all night waiting for expedited photos from our editors. They were supposed to come shortly after midnight. Instead I was downloading them at 3:45 AM and we needed to leave the house at 4:30. It was also the first time we’d tried to operate remotely. Let’s just say it did not go smoothly.

For our four night visit to Florida, we hadn’t even told our clients we’d be going out of town. We’d hired more photographers since our last trip and if they just had to have Bill, then they could wait until we got home. But the travel gods still played a trick on us. We had more shoots in one day, on the day before we left, than we’d ever booked before. This time the editors had cooperated with me and I had all the jobs delivered shortly after midnight. That meant I was operating on 4.5 hours of sleep, but that was better than the Michigan trip!

Fighting the Air Travel Nonsense

We left home at the designated hour, but the airport was a nuthouse. The first problem was parking. After driving around sections B&C forever, we realized there were no spaces in long term, so we had to go over to section A and pay through the nose when we got home. We had boarding passes, but still had to check our luggage. Then security was crawling. Of course, we were in the last boarding group, so we couldn’t sit together. Instead of spending my air time with Mr. Bill, I had a humongous snoring man taking up all of his seat and part of mine.

The Palm Beach airport is one you can’t get to directly from Dallas, so we had a layover in Atlanta. As soon we landed and I turned on my phone, I was faced with a problem. It was my own fault, because I had overlooked part of an order, but it was just a drone shot, which we were happy to go back out and get that day. We wouldn’t even have to bother the tenants who were living there. Our new/soon-to-be ex client, really wanted to be unhappy about it and did her best to make us miserable, too. At first I was, but after an hour or two of being her punching bag, I decided I was glad she was going to be our ex-client.

Meanwhile, Bill is fielding his own set of texts. He was verifying appointments with out shooters and our clients. It was a repeat of the day before – more jobs than we’d ever handled in one day. Because we were out of town, no way that was going to go smoothly, so while I battled with the witch woman, he handled all the rescheduling that came up.

As all this was going on, we’re deplaning and looking for somewhere to work. Bill saw a Krispy Kreme that looked like a good solution, until we sat down with our doughnuts and hot beverages. Instead of a relaxing coffee break, someone had decided the Krispy Kreme patrons all wanted to listen to rap music at full volume. We endured it for as long as we could and then had to relocate.

Atlanta airport is not a good one for layovers. The comfort of their passengers in transition is not a priority. It was getting nigh onto lunch time, so we started looking for a place for a nice sit-down meal. The only places for that were Carraba’s or an expensive steakhouse. Carraba’s wait list was an hour long and their bar was full.

Looking for a bright spot, I noticed a Varsity. I grew up going to the Varsity as a treat and while I can’t say their food is good, it has enough nostalgia attached to it that I enjoy it. I no longer feel that way. The precision of the Varsity restaurants ordering and delivering did not translate well into the airport location. I’ll leave it at that, but it was bad.

Finally, it was time to get on another plane for the hop to Palm Beach. At least we got to sit together. I can tell you that we got to our destination along with all our luggage, but that was the end of the good news.

Let’s just say the Sandpiper Bay Effect began as soon as we arrived. Come back next week and as if we haven’t already had a hard start, let me tell you what happened next!

ART, Attractions, DESTINATIONS, Museums, Music, Performing Arts, Road Trips, TRAVEL, Travel Planning, United States

Immersive New York

Jane Sadek

Travel There – Looking for the Insta Moment

On a random Wednesday afternoon in Lower Manhattan, when we’d had Fraunces Tavern Museum and Trinity Church virtually to ourselves, people were lined up to have their picture taken with the Bull. Both of the empty attractions were ever so much more interesting and meaningful than the Bull, but the Bull was getting all the attention.

What you can’t see in the picture above is that there are actually two lines. One for the front of the bull and one for the back, where Gen Xer’s, Z’s and Millennials waited in a much longer line to have their photo made with the Bull’s genitals.

This made me sad. With so much to see, it seemed silly to me to wait around to get my picture made with a bull, even if it was THE bull. But as sad as it was for people to spend time waiting to get the picture with the front of the bull, when there was so much else of great interest around them, I thought the genitalia crowd was really missing the point. But that’s me.

Experiential Public Spaces

A few years ago I sat in a lecture at the University of Dallas, my alma mater. An influential lecturer was touting the importance of the new trend towards experiential art and monuments. I thought I knew what she was talking about, because I’ve always been about experiencing art. I will wait in long lines to see a Vincent Van Gogh painting up close, but that’s not it.

She was talking about those little boxes they put on the walls these days so kids can smell or touch something in relation to an exhibit. It’s a table set up so you can color or play a game next to a sculpture. It’s a sheet of paper with pictures on it that you are supposed to match to things you see around a museum. These are all well and good, but to me they are more often a distraction from what’s there, not a help to understand it.

I remember the first time I went to a museum with all these helpful boxes and games. It was the Bullock Texas State History Museum. The place was overrun with squealing kids hanging off various displays and they were having fun. They may remember the experience until today, but I ask you, did they actually learn anything about Texas history they could repeat to you now? Believe me! I’m not against fun. I just think in the big scheme of things it is overrated.

But back to that lecture! One of the things the lecturer presented was a slide taken at an experiential exhibit of Van Gogh’s art, somewhere over in Europe. At the time I thought it looked kind of like an Impressionistic disco. Then the exhibit came to Dallas as Immersive Van Gogh and I couldn’t wait to go, because I thought I must have misunderstood what I was seeing at the lecture.

Only I hadn’t. They played music and projected Van Gogh’s art onto the walls, ceiling and floor. You had the option of standing, utilizing a seating area in one of the rooms or sitting on the floor. It was an Impressionistic disco. You learned nothing about Van Gogh and even the music wasn’t in context.

I confess, I have good friends who loved it, who said they could spend all day there or plan on going back over and over. If you like it, that’s great, but don’t stop there. Find the art on the walls of museums and look at in person. Learn about the artist, his friends, the reasons people hated his work then but love it now, read his letters to his brother, listen to the music popular at the time, the fashions, the homes – know what you are looking at.

To me, whether you are looking at something on a website or being immersed in a audio/visual “experience”, you are being cheated. If these virtual experiences were catalysts for deeper exploration, that would be a good thing, but they aren’t. People are using them as replacements. Why spend the money to go to Paris and explore the Louvre? The Mona Lisa is on the internet. And the people who do go to Paris spend more time taking selfies at the Eiffel Tower than they do in the Louvre!!

This has been a concern of mine for a long time. Almost thirty years ago Bill and I went to Six Flags. Instead of one of the Broadway-quality shows I had seen in past, they showed me a video in the Southern Palace theater. It was sad to me. I thought of the DFW area talent that was going to waste and regretted I had spent my time watching a video. I just looked at their current entertainment schedule and it’s Looney Tunes. REALLY?

As we stare into our phones and post pictures with the newest filter we are loosing touch with the value of reality. When we are looking reality in the face (or the genitalia) we’re more interested in the entertainment factor than we are exploration. As soon as we post our selfie, we move on to the next experience. We are losing the ability to store up information we can reflect on over time and the opportunity to apply what we observe to our lives to make them better. We just get entertained and then we get bored.

OK, now I will step away from my hobby horse, climb off my soap box, quit my rant – whichever phrase you prefer. Come back next week and I will tell you about a bar around the corner where we went next and had fun. I will not mention experiential public spaces.

Architecture, ART, Attractions, Decorative Arts, DESTINATIONS, Museums, Presidential, Restaurants & Bars, Road Trips, TRAVEL, Travel Planning, United States

Down in Downtown Manhattan

Jane Sadek

Travel There – Fraunces Travern & Trinity Church

These two books were were my bibles for NYC. I always like the Top 10 guides. They cover virtually everything, but they organize it into neat little lists of 10 items and they have fantastic laminated maps in a back pocket which fit in my handbag. The Top 10 guides have shown me a good time in a lot of cities.

The Knoff Mapguide was a new one for this trip. I’d never seen one before, but it was a perfect companion to my Top 10 guide and I will be looking for them in the future. It broke New York into 10 sections and then had a detailed map of each section with suggestions. No GPS to go off network. No touching the map and creating a new destination. No losing the screen to a call or a text. Just a map and a good one.

This is my idea of planning a route. For the rest of our time in NYC we’d be up in Mid-Town, so I wanted to see the best of what Downtown offered while I was in the neighborhood. Am I the only one who is confused by Downtown Manhattan being down? Usually, when I talk about downtown anywhere else, I mean down in the center of things, but in Manhattan, that’s actually Mid-Town!

On to Fraunces Tavern

Fraunces Tavern Today

Here’s another site I might have missed completely if it weren’t for my traveling companion and her co-workers. Someone who made a recent visit to NYC told Deb about the Tavern, its ties to Washington and its museum. What’s not to love and it was within walking distance of Battery Park, where we disembarked from the ferry.

So, Fraunces Tavern has been a part of Downtown NYC since the Revolutionary War, such a big part, as a matter of fact, when George Washington had a farewell dinner for his officers, this was where they had it. The tables and chairs from that party no longer exist, but the room where it happened is still there and they have furnished it as it would have been back in the day. That in itself is worth a visit, but there’s more.

Upstairs is museum of artifacts from the Revolutionary War, from Washington, from the Tavern, etc. It’s very interesting and just costs a few dollars to enter. It’s not very big, but well worth the time spent. I was especially interested in everything, because it was founded and still supported by the Sons of the American Revolution.

My dad was a member of SAR and they do an amazing job of protecting our heritage. I spent the whole time of the verge of tears, because I thought about how much my father would have loved to see it and how proud he would have been of his organization. Without actually intending to do so, we visited Deborah’s heritage on Ellis Island and mine at the tavern. All on the same day and both so close to one another. On a day like that, I’m proud to be an American.

A Few Other Stops in the Neighborhood

I’d known that the day’s timing would be iffy. In a perfect world we’d have arrived at the tavern at meal time, but things weren’t perfect. After seeing the museum, we decided to make a dinner reservation for a little later and in the meantime see a few other sites.

Our first stop was Trinity Church. Unfortunately, choir practice was going on and we were not allowed into the church. That was a shame. One of my favorite memories ever is being at Salisbury Cathedral when the organist started practicing. I thought I’d fallen through some hole into the past – perhaps inspired by the visit to Stonehenge which I also did on that day.

Still, the exterior of the church was beautiful and it was haunting to think how many great men and women had walked where we were walking. This had been the church of our founding fathers, long before Washington D.C was a thing.

Our walk through downtown was not through, but things took a slightly different turn at our next site. So come back next week for a bit more irreverent look at Downtown Manhattan.

ART, Attractions, DESTINATIONS, Gardens, Museums, Road Trips, TRAVEL, Travel Planning, United States

Blown Away by Lady Liberty

Jane Sadek

Travel There – A Morning with Battery Park Monuments and the Statue of Liberty

Yes, the Statue of Liberty is pretty mind blowing, but I’m what I’m talking about is that we were by the Statue of Liberty and were nearly blown elsewhere! The weather man had warned it might rain the whole time we were in NYC, but he didn’t tell us that we’d need grappling hooks to stay on the sidewalk.

On our second day in NYC, the threat of rain was melting away, but it was still very chilly. We bundled ourselves in all the cold weather gear we’d brought along and headed to the subway. With visions of huge crowds in our minds, we’d imagined both New Yorkers headed to work and tourists like us headed to the Statue Cruises, we were up and out early – but, in fact, it was too early.

I am still blown away by the efficiency of the New York Transit system. I wish we had something similar here in Dallas. We went all over Manhattan with the greatest of ease and even popped over to New Jersey for a christening. Clueless as to how good it actually was, we allowed entirely too much time for our trip to Battery Park, especially since it wasn’t exactly walking around weather.

Still Deb is the easiest person in the world to travel with, so we just made the best of it. Chilled to the bone, we walked around and looked at all the statuary one is supposed to view when one visits Battery Park. As I did my travel homework I had imagined Battery Park and an immense expanse of green, much like Central Park, but it’s actually quite manageable. If you have half an hour, you’ve got more than enough time for it. Here are some of the pictures we took as we tried very hard to enjoy the chilly morning.

Eventually, we saw some folks forming a line at the Statue City Cruises dock, so we joined them. A word of warning the Staten Island Ferry does not go to Liberty Island, neither do all the rest of the tours that say you’ll see the Statue of Liberty and Ellis Island. Some of theses tours and ferries also leave from this area, but if you take them, you may see the islands, but it will be from the deck of the boat. Only the Statue City Cruises will take you to Liberty and Ellis Islands.

Thankfully, the line was in the sun or we might have gotten frostbite, but the wind was deadly. It’s a darned good thing we are such fashionistas. The colorful scarves we wore to dress up our outfits ended up tied around our heads in desperation. Here is the line, the boat and some of the scenery on the way to the islands.

All the wind made the ride pretty choppy, but neither of us is prone to seasickness and it was a very short ride. We were also so excited about our destination there really wasn’t much room in us for anything else.

You get off the boat and stand in line to show someone in a box your ticket. They give you a brochure with a map and then you are on your own. We had timed access to the crown, which means you actually get to go up in the statue. so we headed off immediately to the Lady herself.

I can confess here, that going up in the crown was not the highlight of our day. I am glad we did it, because they have some amazing exhibits inside the pedestal. Deb and I wandered around for a very long time looking at it all. So, my travel tip to you is that even if you don’t want to climb up the stairs and go into the crown, get the crown access anyway, because the museum there is very good.

With our newly discovered knowledge about the Statue of Liberty, we made our way back to the entry area and almost by serendipity went into the Information Center. It felt backwards, because we felt we’d already attended the main event, so what were we going to get information about?

Hello Park Service! It is not an Information Center! You need to find a more compelling name for it. An Information Center has brochures, a nice person to answer questions and perhaps a diorama of the area.

The Information Center on Liberty Island is more a celebration of all things Lady Liberty. It was in no way a repeat of what we’d seen in the exhibits inside the statue. We spent at least another hour enjoying the exhibits in the “Information Center”.

Inside the Lady, the exhibits shared the struggle to make the monument a reality. Though a gift from our friends in France, she wasn’t exactly free. It took a concerted effort by many, many people to get her standing in New York Harbor. It’s a story of a man with a vision and cooperation between nations, but also a tribute to the can-do determination of Americans.

The Information Center focuses more on the fabrication of the statue and what it has become since she climbed a top her pedestal. You get a sort of virtual peek at what it took to build her and then the role she has played standing watch in New York Harbor.

One of the challenges of being a tourist is deciding how to spend your time. If I were a New Yorker, a more frequent visitor to the Big Apple or someone with more than a week to see everything, I would have extended our tour of Liberty Island. There was certainly more to see.

Had it been a less windy and chilly day, we certainly would have spent more time on the pedestal of the statue, admiring the vistas of Manhattan and filling up our phones with photos. This really wasn’t an option in the powerful winds we experienced.

As it was, we’d passed mid-day and we wanted plenty of time on Ellis Island, so we headed to the Ferry Dock. From there it is a short hop to the second feature of the day. come back next week and experience Ellis Island with us. Please come back next week for the immigrant experience.

ART, Attractions, DESTINATIONS, Performing Arts, Restaurants & Bars, Road Trips, TRAVEL, Travel Planning, United States

Stardust in Our Eyes

Jane Sadek

Travel There – Ellen’s Amazing Stardust Diner

So, Deb and I are a great pair for traveling. I need her input. I am Museum Girl. I can find wonderful museums and historic homes almost anyplace you put me, but I am restaurant and bar challenged. In part, because I have a pretty solitary existence here in my home office, while Deb goes into a brick-and-mortar office everyday and has an eclectic group of coworkers who point her to the good stuff.

I’m so glad someone pointed her to the Stardust Diner. Believe me, it’s not the sort of place I would have wandered in on my own. It’s a neon-covered corner building which appears to have seen better days. At times it has a line wandering down the street from it, but that didn’t encourage me either. You wonder if they’ve got a gambling den or something nefarious going on.

Well, Ellen’s Stardust Diner is where future Broadway stars make a living until they make it big, alongside the guy and gals in the chorus, who need to pay rent. The diner is stuffed with linoleum topped tables and vinyl booths. There is no theme and the walls are covered with faded photographs. The menu is your basic diner food.

What set Ellen’s apart is the attitude and a slim catwalk running through the center of the restaurant. Other restaurants and establishments in the area employ wannabe Broadway stars, but they treat them like regular employees, who are supposed to show up for work, even if they have an audition, and if you actually end up getting a part, they’ll fill your spot and you won’t be invited back.

You also won’t sing. At Ellen’s auditions and casting are the lifeblood of her employees, so your work schedule is set around your singing career. When you finish with a booking, be it a few day or a few years, Ellen will fit you back into the schedule. And you will sing.

All day, every day, from the crack of dawn until after the bars close, someone is on that catwalk belting their heart out. And these folks are good. Not the girl-back-home-who-sings-solos-in-church good, but Broadway good. One after another, male, female and otherwise, tall, short, gorgeous and ugly, people with amazing voices grab a mic and balance on the catwalk, while belting out some of the best music you will hear in the Big Apple.

When we passed by the Diner just after sunset there was a very discouraging line running down the side of the building and it was misting rain. So, we gave it a little while and came back later. There was still a line, but it wasn’t raining and the line was somewhat shorter. We had nowhere else to be, so we just waited it out. And you are going to wait, because no one wants to move too quickly at the Stardust. Don’t go when you’re starving, because after you wait in line, you’ll need to wait on your food.

Singing is the main attraction at the Stardust, but there’s nothing wrong with the food. I had a grilled cheese sandwich and a chocolate shake. Deb had the Ruby Rueben. Both meals were great. We thought about dessert, as an excuse to stay longer, but what with the Junior’s cheesecake earlier in the day and my chocolate shake, I couldn’t face it!

Time to head back to the hotel. You come back next week and join us on our visit to Lady Liberty. It’s one of those things you have to do and it is well worth the time and effort to do so.

Accommodations, DESTINATIONS, Road Trips, TRAVEL, Travel Planning, United States

On Our Way to the Big City

Jane Sadek

Travel There – Gee Thanks WAYZ

Gotta Love Rush Hour – NOT

Going to New York City has been on my bucket list for a long time and going with my bestie was a dream come true. I love to travel with Bill, too, but it just wasn’t going to be his kind of trip. We planned to get up early, stay up late, spend the day in museums and our evenings at shows, but we were never, ever going to take a nap. That just isn’t his idea of a vacation.

Even though Bill wasn’t thrilled about a week without me, he agreed to chauffeur us to the airport. I had put us on a mid-morning flight to keep him from having to do it at the crack of dawn, so instead we were in the middle of rush hour traffic. OOPS, being self employed, my commute is from the bed to my office upstairs. Should I need to be somewhere in the morning, I live in a little, teeny tiny community almost in the boonies and I know all the backroads.

So, I was a little surprised when we we rolled to a stop in the vicinity of I-30 at Jim Miller. Deb and I both pulled out our phones and checked the traffic. It looked OK for a few moments and suddenly both of our phones demanded we get off I-30 and strike out across Dallas. But as we maneuvered across the city, they didn’t always agree.

Google Maps or WAYZ

One of my current theories about life today is that we have too many choices. It’s hard to find commonality when you have nothing in common. I grew up in a world with only 3 or 4 TV channels and virtually everyone watched the same thing. There were more radio stations, but in Dallas, we all listened to KVIL. No matter who you met, you were going to have something in common to talk about.

There could be fewer people in this world who are as close as the three people in that car on its way to Love Field, but we couldn’t even get our phones to agree on how to get there. No wonder the world is in such a mess.

Bill and Deb are WAYZ people. They swear by the reliability of the app. They turn it on even when they know where they are going for the traffic updates.

I’m old school. If I know the way, I’m going to drive the way I know. If I need help getting there, I will pull out my GPS and use that, because I don’t want to be messing with a phone as I try to drive. If I do need to look something up on the fly, I’m going to Google Maps. However, if Bill’s driving, he hates Google Maps, so I have to keep WAYZ on my phone for his benefit.

What we discovered on the way to Love Field is that our WAYZ apps couldn’t even agree on which way to go. Traffic really was awful, no matter where we turned. The apps were taking us through neighborhoods and down backstreets we’d never been on. Bill was driving, but I had his phone on WAYZ, mine on Google Maps and Deb was clicking back and forth between both. Sometimes each app on each phone was telling a different story.

Then Deb said, “Turn left at the next street.” Bill said, “Are you sure it’s left.” Deb hands me her phone and that’s when we got in trouble.

In case you didn’t know, these apps with their AI get to know us and give us different instructions based on what they learn about us. They also have their own internal algorithms. So, we poor humans are actually at their mercy.

Come to find out, Deb sets her WAYZ app to always point north. We set ours to point in the direction the car is headed. When Deb handed me her phone, I interpreted according to my settings and we were soon making U turns.

We Did Arrive in Time

In spite of dueling map apps, we did manage to arrive on time, but we were happy to see the curbside check-in. I hate waiting in line to do battle with a kiosk, so it was nice to be able to tip a human to take care of us and I tipped him well.

The flight was uneventful, our luggage arrived intact and Lyft was waiting for us as scheduled. We checked into the hotel, which had our reservations, and moved into our room for the week.

Come back next week and we’ll head out on the streets of the Big Apple. What fun we’ll have!

DESTINATIONS, TRAVEL, Travel Planning, United States

Bad Phone

Jane Sadek
Photo by freestocks.org on Pexels.com

Travel There – If You Can

So, as I faced the slings and arrows of rebooking the NYC trip, I was also trying to book a trip for Bill and I. We had Southwest Airlines credit which would expire in June. After much discussion, we decided to try out the American Club Med in Florida. We’d had an amazing time at their Punta Canta resort and wanted to repeat it, but in the Post Covid World, we didn’t want to stray too far from home.

I had done all my homework for both NYC and Club Med. Since I was going to NYC first, I got that booked, then I went to work on the Florida trip. Club Med’s site told me to get their booking confirmed before I booked the airfare. Once I had the confirmation, I started booking the air, but something was horribly wrong. Almost all of my Southwest Airlines credit was gone!

I was on the site, had the perfect flight reserved and was trying to pay when I realized the cupboard was bare. Had I had any way to anticipate the ramifications of letting those two seats go, I would have paid for the seats and then chased down my credit, but at the time I was more worried about what happened to my credit. I thought if I went ahead and paid, it would be a case of too-bad-so-sad and I’d end up with more credits I needed to use up.

Chasing an Answer

It took a six page letter to Southwest Airlines to explain everything that happened next and eventually I did get some “Gee we’re sorry” credits from both Southwest Airlines and Southwest Vacations, but none of that helped me when it mattered.

Along the way, I was treated worse than I had ever been treated by any customer service rep, anywhere, at any time. The bottom line was that Renee had lied, but I was the one who was going to have to pay money for airline tickets that according to him, I would have the credit to cover. The very worst part was, the flight I wanted had filled up and I was going to have to pay a now outrageous amount of money for a flight that left at the crack of dawn. Who wants to end their time at a luxurious resort by getting up at 4 AM?

Thanks, but No Thanks

I have a $150 credit from Southwest Airlines, but I am in no hurry to use it. I went to St. Louis in September, but we drove. I couldn’t face the headache of trying to use the credit. They will probably expire someday, but I don’t care. Travel is my joy and I’m not letting them buy it with their paltry credit, which will involve me having to book with them again. I think they should have given me a refund, not a credit. They do not deserve for me to spend more money with them. I probably will, because the drive to DFW from Heat is brutal, but for now, I am pouting.

Southwest Vacations tried to play the same game with me, but I erupted on them in a less than pleasant way. I figured venting my spleen in such an aggressive way wouldn’t actually get me anywhere, but I’d been through hell with them. When the pain continued after I got home from the trip, that was too much. I’d paid for everything in advance and came home to over $600 in charges. Southwest Vacations got me back to even, but they thought we were even when they let me know I had a $100+ credit with them. I told them just how unhappy I was about the whole thing and said the least they could do was to return the value of that $100, since it had come about from their mistake in the first place. No promises were made, but I did get a refund on my credit card.

Things have gotten out of control in the customer service world. Companies hide behind their computer screens and phone trees. Consumers are left hanging out to dry and there’s really nothing we can do about it. If we’re lucky, perhaps we get some token credit, but it is never on par with what we’ve suffered.

Companies should have to answer phones in a reasonable amount of time. If a customer waits more than 10 minutes for a representative, then a clock should start ticking and the customer should earn money (not a credit) for the time they are forced to wait. If that were the case, you can bet a whole lot more customer service jobs would be created and the companies would find a way to be sure they answered calls on a timely basis. Go ahead, record my call, but also be sure you’re timing my wait!

Also, there should be a way to seek resolution besides suing the company. Once a company sticks it to you, the only thing you can do is take them to court, but we all know what will happen then. It will be Joe Blow versus Corporate America and you know Joe Blow is going to lose.

The only thing we Joe Blows have left after a bad encounter of the commercial kind is to resort to social media and what good, I ask you, does that actually do. Corporate America keeps counting their money on the other side of their phone tree and laughing all the way to the bank. I think this explains, in part, why people are so ugly on social media. It’s the court of last appeals, but they have already lost.

OK, I’ve gotten that off my chest, but I have to mention that when I got home from NYC the hotel charged me a bogus $600+. As happened with Renee, I will never know whether it was an honest mistake, stupidity or just standard operations for milking more money out of tourists. Through more wasted time, on the phone and on websites, I got it resolved, but I almost spent as much time on the phone dealing with all these issues as I did on my vacation!!

I’m through complaining. Come back next week and we’ll board our Southwest Airlines flight to NYC!

DESTINATIONS, TRAVEL, Travel Planning, United States

Gee Thanks Covid

Jane Sadek
Photo by Anna Shvets on Pexels.com

Travel There – Booking Nightmares in a Post-Covid World

When we returned from Vegas, the trip we hadn’t planned for or anticipated, I had loose travel ends I needed to decide what to do with. My bestie and I had credit with Southwest Vacations for the NYC trip Covid had obliterated and with Hubby I had credit with Southwest Airlines leftover from the resort deal we decided to abandon.

Plans for the Big Apple

The trip we’d planned to NYC for May of 2020 is not one that could easily be replaced. My bestie’s son, a young man I’d watch grow up, was graduating from Pratt and was scheduled to receive his MFA at Radio City Music Hall. That’s one of those events you can’t rewind. However, I’d never really been to NYC and I wanted very much to enjoy that orgy of entertainment.

Though Deb and I talked about using up our travel credits every time we got together there was always the lingering masks and Covid surges discouraging us from planning anything definite. Then she was invited to a christening by her family in New Jersey and that proved the impetus for us to go. We selected the week before the christening as our travel dates and I took on the responsibility for getting it booked.

Have I Reached the Party to Whom I am Speaking?

Perhaps you remember Lily Tomlin and her operator skirts or maybe you’ve just seen clips of her on You Tube. If you have then you’ve heard the question above. As I called around trying to figure out exactly how to use the credits we held from Southwest Vacations, I felt Lily’s question was appropriate.

My travel agent had been one of the early victims in the massive layoffs experienced by the travel industry. When NYC shutdown, I went through several different representatives with the company she’d worked for and eventually ended up having to contact the president of the company to get the credits we were due.

Two years later, I had no desire to reconnect with a company who had not only fired my favorite travel agent ever, but they’d done an awful job of helping me in the aftermath. So, I asked my old travel agent if she knew anyone still in the business which could help me. She gave me a name, but that name had no interest in helping me if there was no money on the table for the trip she’d be helping me with.

I anticipated what a nightmare the rebooking would be and did not want that headache. In the world before Covid, a travel agent would be happy to help you rebook travel, even if they didn’t make anything from it, because they wanted your business for the future. The travel industry is in such dire straits, courtesies like that no longer exist. That meant it was up to me.

The Nightmare Begins

I made the call to Southwest Vacations and I honestly thought the hour and a half I waited on hold would be the extent of my nightmare. When Renee finally got on the phone with me, he was so nice, I thought all of my troubles were over. I had no idea they had just begun. See, I don’t know whether he was stupid or he just lied, and after months of dealing with the aftermath of the conversation it’s still not clear.

The easy part was getting booked in the wrong hotel. I wanted the Sheraton New York Times Square. He put me in a Four Points by Sheraton in Times Square. During the call he always said Sheraton Times Square, so I thought we were good. It wasn’t until later I realized the gap between what I wanted and what I got. However, except for the LONG wait on hold, waiting for a representative, changing to the right was relatively easy or at least seemed that way at the time.

The hard part was what happened to my Southwest Airlines account. Renee said he was taking some credit from that account to cover my airfare for NYC. As we were talking he told me it would be about $25-30. I blissfully can’t remember at this moment, but at the time I had written down in my notes and it was in that range. I asked, “And that will leave me with XXX amount of credit with Southwest Air?” His answer was, “Absolutely,” but he was absolutely wrong.

The nightmare continues, so come back next week and let’s find out how badly Renee’s wrong answer messed me up!

Accommodations, Attractions, DESTINATIONS, Restaurants & Bars, Road Trips, TRAVEL, Travel Planning, United States

The Big Bus Bombed Out

Jane Sadek

Travel There – Warning Tourist Trap

Now I am no stranger to Hop On/Hop Off tours. I’ve enjoyed them in other towns. I know it’s a little touristy, but the concept has worked for me many times. This time it did not. In fact, it was the biggest mistake I made on this vacation. It wasted my time, it wasted my money and it used up good will with my husband. Three strikes and you are out!!

Perhaps I look perky in the photo, because I was asleep by 9:45 the night before and stayed in bed until 8 AM. That’s not my usual routine, but I wasn’t quite over a nasty cold. The early wake-up call in the wee hours of the morning resulted in early to-bed. We had a Mickey D’s breakfast and were waiting at the stop at the appointed time.

Someone else was at the stop, too and who gave us a glimpse at the dark side of Sin City. A very drunk lady perched herself at the Big Bus stop and began to inventory the empty bottles in her shopping bag. The Big Bus attendant, there to collect our tickets, gently suggested she had to go elsewhere. She put her bottles back in her bag and careened down the sidewalk. Though we didn’t realize it at the time, about a block away, she had fallen in a heap. As our bus arrived we noticed a flurry of activity up the street as an ambulance pulled up. Driving by on the bus, we realized it was the lady with all the empty bottles in her bag.

Touring at Its Worst

I like the Hop On/Hop Off concept, because you get both a form of transportation and a guided tour in one purchase. I had visions of riding up top with scads of excited tourists, taking in the sights of the Strip while a well-informed guide filled me in on all the secrets. Not exactly what happened.

Looking at the sunny picture above, you’d think it was a perfect day for a double decker bus tour, but there’s a reason I have on so much gear. It was cold! As we waited for the bus to arrive, the sun went behind some clouds and was not seen again that day. Before we’d gotten to the next stop, the weather had deteriorated further and it began to sprinkle.

As I said, it was damned cold, there was precipitation and we were the only people on the bus, but our idiot guide insisted that we would be making the most of our travel investment by riding in the open air. Nope, that’s wasn’t going to happen.

The scintillating secrets shared by our guide sounded something like this, “Ok, there’s Harrah’s and across the street is The Mirage. Now we’re coming up on the Venetian with the Palazzo Towers. Over there is Treasure Island and now we’re coming up on the Wynn…” And no it didn’t get any better.

At the Convention Center we picked up a lady, but I’m convinced she was the bus driver’s wife. She rode for a few stops and then got off at one of the hotels, where I think she worked. She had on a uniform and she certainly wasn’t a tourist.

We passed the Strat and the Bonneville Transit Center. So far we hadn’t seen or learned anything new. Up around Fremont a few people got on, but they were soon getting off again. It continued to be me, Bill, the bus driver and the guide. I was beginning to believe the guide was operating in an altered state and I don’t think it was alcohol.

As we made the loop near Fremont and headed back toward the Strip, we started to get the same dialog he’d given us before, but in reverse, “The tall building on the side of the bus is the Strat. Now we’re coming up to the Sahara and over there is Circus, Circus…”

We Escape the Big Bus Tour

At Treasure Island, Bill had reached his limit. We got off and attempted a walking tour led by ourselves. I’ve got to hand it to my husband. Bill really was trying to be cooperative, but I was just pissed off, damp and hungry. We wandered around the Grand Canal and visited galleries and shops – a few of which I’ve included for your viewing pleasure.

We were both hungry, but nothing we saw looked the least bit interesting. So ,we went into the Venetian and ate at The Grand Lux – a restaurant we have in Dallas. I opted for Chicken Alfredo and drowned my sorrows in one of my favorite comfort foods.

Waiting for the Deuce

Refreshed we went over to the bus stop at the Mirage to return to our part of the Strip. The Deuce was obviously not on schedule, but once we boarded the bus we got a taste of just how off schedule it was. We could have easily gotten to Paris faster if we’d walked, but the rain was pouring outside. Eventually, we discovered a car had turned over in front of the Bellagio and the entire Strip was in chaos.

It was still early evening with all of Las Vegas waiting for us. I’d planned for us to take the nighttime Big Bus, a part of the package we’d purchased and supposedly a real neon treat, but you could not have paid either of us enough money to get back on a bus, especially not a Big Bus. We went back to the room and I went directly to bed – again. I found out the next morning Bill did a little exploring on his own while I slept, but none of it sounded very exciting. There’s a reason Vegas was not at the top of my vacation wish list.

Day 3 was a lot better, so it’s safe to come back and check in with me next week!