Category: Memory Keeping

Accommodations, DESTINATIONS, Memory Keeping, Restaurants & Bars, Road Trips, TRAVEL, United States

So What Exactly is a White Coat Ceremony

Jane Sadek

MAKING MEMORIES: SO PROUD OF OUR GRANDNEPHEW

In the medical field, when I student gets to the point where they will be dealing directly with patients, they get their white coats. They’ve been trained enough to deal with people, but they aren’t trained enough to handle them alone. Our Grandnephew Karim, had reached that point and this proud Great Aunt & Great Uncle were invited to the ceremony. Come along and hang with the fam!

Multiple Milestones to Celebrate

Two of our grand nephews live in the Phoenix area and with Karim’s ceremony to attend the family came in from LA, Dallas and the Detroit area. But Karim was not the only celebrant. There were several family birthdays also, Bill’s sister Mona, his grand nephew Fady (Karim’s big brother) and grand nephew Adam. Adam is the youngest member of the family and it was his first birthday. So, you can imagine we wanted to have lots of fun.

Fady found a restaurant at Papago Golf Course called, Lou’s Bar & Grill, where we could all meet. The food was mediocre, but the company was great. It was impossible for darling Adam not to be the star of the show. I’d love to show him to you, but his parents don’t want him on social media, so you’ll just have to trust me.

Then the Party was Over

I have to be gluten free in all of my food choices. I’m quite serious about it, because if I’m not, I get sick. I thought I had followed the GF p’s & q’s at Lou’s, but then I started having stomach issues. I won’t bore you with the details, but eventually it meant we had to leave. I got a little respite in the car and then when we got to our hotel, I was in severe pain.

I went almost immediately to bed, even though it was still quite early. I woke up a few hours later and unpacked my bags. It was all of 9:30 PM, but 11:30 Texas time. I went back to bed in a bit and at 11 PM, realized I’d failed to put in my retainers. I put them in and went back to sleep until my usual wakeup time – 5 AM. Thankfully, but then I felt fine.

Our Accommodations

We stayed at the the Hilton Phoenix Resort at the Peak. I can tell you the resort was not at its peak, but suited our needs just fine. In fact, in our room, the bedroom was separated from everything else, so it was easy for me to get up early and not interrupt Bill’s beauty sleep.

At one time, I’m sure this was a great vacation resort, but those days had passed. The food venues were either closed or mediocre. Some of the pools were closed and others needed maintenance. Frankly, everything was run down – but it was clean and it was quiet, and it had been a real bargain. There was even a water park and some other amusements. We availed ourselves of the lazy river at the water park and truly enjoyed it, in spite of it not being in top condition.

So, if location and price mean more to you than other considerations, these accommodations might be just what you need. If you’re expecting a resort atmosphere, don’t book this.

The White Coat Ceremony

Confession, I goofed up. We did not get an official printed invitation to the ceremony. We just talked to his mom and told her we were coming. I googled dental schools in Phoenix and found Arizona School of Dentistry and went with that. As we drove towards the ceremony, I got this strange feeling we were going to the wrong place. We’d chosen the hotel because it was close to where his mother told us the ceremony would be – but she hadn’t told us the name of the school – and the GPS was not taking us in that direction.

I had a little meltdown, made several calls to family members and headed towards Midwestern University, which was Karim’s school, but it was not my finest moment in travel or family relations. I felt like an idiot and the pretended I wasn’t , but I had done something idiotic!

The ceremony was wonderful. Karim was so glad we’d come and the school did a great job on the official part of things. After the ceremony we got to visit the lab where Karim was learning his trade. It was great to see how well loved and admired he was. He’s amazing!

Post Ceremony Family Time

I’d been off that morning. Bill had his turn that afternoon. At his request I’d made reservations for the tour of a historic home. Then he got with his family and totally forgot we had the reservations. He’d been all for trading snacks for dinner, but then I had to remind him of what else we had planned. When he got his brain back, we made plans for breakfast the next morning and headed off for our next adventure.

Come back next week and join us at Wrigley Mansion.

ART, Attractions, DESTINATIONS, Memory Keeping, Museums, Music, Performing Arts, Road Trips, TRAVEL, United States

Musical Instrument Museum, Phoenix AZ

Jane Sadek

MAKING MEMORIES: MY NEW FAVORITE MUSEUM

My great nephew in dental school invited us to his white coat ceremony. I wasn’t sure what that was, but it was in Phoenix, so I was ready to go. Come along and discover my new favorite museum!

A Challenging Morning

We had crazy time getting on our flight: missed the exit for the Parking Spot, wrong turn once in the Parking Spot lot, told the shuttle driver the wrong gate, then boarding pass printed the night before said one thing, the airline app said something else and the board in the terminal said something else entirely. Then we asked a airline employee who sent us to another terminal via Sky Link. That’s all before we boarded the flight.

Then on the ground in Phoenix, the car we got shook like it was coming apart, before we got out of the airport, so we had to go back and exchange it. By then we were starving, so we went to an IHOP. Our waiter was on the autism spectrum. Now I’m thrilled IHOP had hired him and he really did a good job, but communicating with him was a little challenging. When you’re already frazzled, that takes an extra level of concentration and my concentrator was broken.

Bill’s problem was completely different. He ordered strawberry pancakes, expecting big fluffy pancakes with fresh strawberries. He forgot he was at IHOP, but he was crestfallen when the pancakes arrived with frozen strawberries on top.

A Wonderful Museum

After all our tales of woe, one might think we were on a losing streak, but I struck gold when I took us to the Musical Instrument Museum (MIM). It fell on my radar the last time we’d visited Phoenix/Scottsdale, back in 2020, but try as I might, I couldn’t get Bill interested. This time I didn’t give him the chance to nay say it. I just said that was where we were headed.

What an amazing place! The MIM figured out how to make technology work in a museum. As you may remember several posts back, I’d panned the use of technology by the Seattle Art Museum which made enjoying their porcelain collection impossible. I was wary when the MIM receptionist gave us headsets and told us not to worry, because they’d come on automatically when we neared a display. He was right.

In the first gallery I saw all the icons I’d wished for when we were visiting MOPOP a few months before. It’s like someone had looked into my personal catalog of musical greats and chose the stars they’d highlight in the their museum. Well, some of them were not my favorites, but they were my dad’s and I stood there with tears in my eyes wishing he could be there with me.

Here’s how it worked. If you looked at a display case from afar, you could see the display with costumes, instruments and such. You knew who you were going to enjoy. Then, when you stepped up closer, an audio recording would play, filling you in on the details of the display and video recordings would show on various screens. Step away and they’d quit. It was phenomenal. I had a great time – and that was just the first gallery!

The next gallery was a hands on exhibit allowing visitors to play many different kinds of instruments – mostly percussion. Mr. Bill loved it and we spent a good amount of time there.

The balance of the museum might be the best part. They’ve divided the world up into various sections and whole galleries are devoted to the music of the different regions. Oh my goodness! There were gorgeous costumes from all over the world. Videos of folk dances or notable entertainers from an area. And the instruments. How wonderful! Various areas of the world have instruments I’d never dreamed of. It was one thing to look at them, another to hear how they sounded and something else completely to see a video of beautifully costumed dancers performing to music played on the instrument. I was in heaven.

For me, being cut off from the rest of the world with the headphones allowed me to be fully immersed in the experience. I was tapping my toes, snapping my fingers and clapping my hands. I might have even broken into dancing a few times. Did I mention this was a wonderful museum.

Having visited all the displays of the various countries we started visiting other galleries, devoted to specific instruments, like the piano or guitar. These galleries probably deserved just as much of my attention, but we’d pulled out of our garage about 4 AM that morning and the two hour time difference were telling on me. Besides, we had a family gathering to attend.

Here’s another spread from my photo book:

Please, please, please visit this museum if you are in the Phoenix/Scottsdale area. I’ll e going back every time I’m in the area. Now plan of coming back next week and I’ll share some highlights from our family time.

ART, Attractions, DESTINATIONS, Memory Keeping, Museums, Photography, Road Trips, TRAVEL, United States

Petersen Automotive Museum

Jane Sadek

MAKING MEMORIES: I LOVE CARS

The Grand Finale

As I’ve mentioned, I didn’t do much in the way of research for this trip. Nephew was supposed to cover LA, Lizbet planned Huntington Beach, we know the Central Coast and Bill found Casa de Herrero. All I can really take credit for is bringing the glue that turned all of these disparate things into a vacation.

Petersen Automotive Museum was not anybody’s list, but we passed it when we were leaving LACMA and I made a mental note of it. When we decided to go, I just put LACMA in the GPS and looked for the place I saw across the street. We spent more time in the car museum than we did in the art museum! It was one of our favorite things of all the new places we visited.

If you don’t love cars, then this is not the place to go. That’s all there is: cars, cars and more cars, with a few motorcycles thrown in for good measure – floor after floor of cars. They tell you to take the elevator to the top and then work your way down.

My favorite part was this section of the museum. Here’s some of the cars they had. Yes, I do keep showing you various shots of Steve McQueen’s sports car, but it’s only a fraction of what I have.

This car museum spoiled me forever. In a few months time I would go to another famous car museum, but all I could thing of was how inferior it was to this one.

Home Again, Home Again, Jiggity Jig

Eventually we had to leave the car museum. Perhaps I should have covered it in more detail, but there were cars, lots of cars and then some more cars. It was heaven.

After some fast food it was back to the car rental place and then onto the airport via a shuttle. (We used Fox.) The weather was glorious all the time we were in California, but the story was different back at home. North Texas had been caught up in the annual freeze over for most of the time we were gone, which was odd, because we used to have one snow day a year and that was it.

We enjoyed the final day in LA. Our flight left LAX a little before 7, but the time difference was against us and it was midnight before we crawled off the plane. Thankfully, the flight was to Love Field, because things are much closer together and our car is always just across the street. We don’t have to wait for a parking shuttle.

Remember the cold weather? Well, Bill had me stay in the building and went to get the car. What a gentleman! But he was soon back without the car. It wouldn’t start. We feared we’d be sleeping in the terminal, but Bill called some emergency number posted in the garage and it was no time at all until a guy showed up and jumped a start.

We made our way home and went to bed. Directly to bed!

Before I move on, I’ll share a few more of my favorite cars with my photobook pages.

Architecture, ART, Attractions, DESTINATIONS, Gardens, Memory Keeping, Photography, Road Trips, TRAVEL, United States

Back to LA

Jane Sadek

MAKING MEMORIES: GREYSTONE MANSION

Too Many Sad Stories

I go to a lot of historical homes and palaces. One thing most of them have in common is sad stories. He built the home for the love of his life and she died shortly after it was finished. They built their dream house, but were then bankrupt. He never finished his castle, because he committed suicide. The bought the house, did extensive remodeling for their coming child, then the mother and child both died in childbirth. I’m just drawing these out of the air, but each one probably has at least five places I’ve been that would fit the story. It’s rare to find a happily-ever-after house.

Greystone Mansion is no different. “On the night of February 16, 1929, only five months after the family had moved in, Ned Doheny was found shot to death inside the home, at the age of 35 and the victim of an apparent murder-suicide perpetrated by his longtime personal friend and aid Hugh Plunkett,” says beverlyhills.org.

You are welcome to enjoy the grounds, but the interior is off limits. The facility is frequently used for grand affairs and as a location for filming movies, TV shows etc., but most of the time it just sits there sad and empty. There is a tour of the interior every first weekend, but that’s not when we were there.

All the signs say photography is not allowed, but then no one is there to stop you and we ran into some people scouting it as a filming location and they offered to take our picture for us, so if you go, snap away. I do believe what they say about filming, because just a few days after we got home, I saw a TV show where the characters were standing under the lamp in the photo above.

Here’s what the mansion looks like.

From the mansion, we drove around Beverly Hills a bit. We thoroughly enjoy looking at rich people’s stuff. Then we returned to our nephew’s house for the evening and had dinner at an Italian restaurant that was supposed to be historical, but it was really just dirty and old and the food was awful.

The vacation was winding down. We’d be flying back the next day, but I had one more trick up my sleeve and it turned into one of the things we enjoyed most of the whole vacation.

Accommodations, Attractions, DESTINATIONS, Memory Keeping, Road Trips, TRAVEL, United States

Food, Drink & Accommodations Around Santa Barbara

Jane Sadek

MEMORY MAKING: STRETCHING OUR BUDGET

Dinner in Downtown Santa Barbara

After the Casa de Herrero tour was over, we were hungry, but the time of the tour had landed us right in that dead zone between lunch and dinner. We drove to Santa Barbara, found some parking and walked over the State Street. When you live on the Central Coast, Santa Barbara is the big city or at least the biggest city in striking distance, so we’d been there many time during our six year sojourn and we made it point to visit whenever we returned.

State Street is the main drag and there are many choices of restaurants, but most of them can be a little pricey. We walked up and down, visited a few shops and then Bill decided on Pizza. Mizza was a satisfying choice gastronomically, but the service could have been better.

On to Carpinteria

We have a secret when we visit Santa Barbara. We stay at the Holiday Inn Express in Carpinteria . The price is right and it has everything we need. I did a great job describing it last time, so there’s no need reiterating it.

The next day in Santa Barbara was just what it was supposed to be, a chance to decompress before heading back to LA and then back home. We hung around the beachside area and Stern’s Wharf, enjoyed an art show, stopped by the mission, drove around the hills and saw an open house, had lunch at someplace called the Fish House. It was nice, if not spectacular.

Our favorite part of the day was back in Carpinteria. It was about sundown when we rolled into town and I saw a sign pointing towards Carpinteria Beach. We headed that way and found much of the population of Carpinteria making the most of a Sunday twilight.

We spent a good amount of time there, enjoying the people as much as we did the beach. Back in the room, there was a little reorganizing and packing. Bill had some work he needed to do and I did some crosswords. Exciting, right?

Here’s the page I created to remember Carpinteria Beach by.

Memory Keeping, Photo Organization, Photo Organization Coach, Photography, Scrapbooking

New Sizes for Wall Art

Jane Sadek

MEMORY SHARING: CANVAS PRINTS & METAL PANELS IN NEW SIZES

Two Ways to Share the Love in Many Sizes

If you’d like to take your images out into the world, then FOREVER has two ways to hang them on the wall and a variety of sizes to choose from. Whether it’s for your wall, a gift for others or even for your business, FOREVER can take care of you.

You can create wall art on Canvas Prints or Metal Panels and if you prefer something for a counter or desk, then FOREVER also has Table Top Panels.

Canvas Prints

Canvas Prints give you a lot of variety. Whether you want one standout portrait for a wall, a collage of photos on a canvas or a collage of canvases, this can all be achieved with these versatile wall pieces. These examples happen to have people in them, but pets, hobbies and encouraging and inspiring text can all be part of your personal creation.

These gorgeous, premium-quality, textured, museum-wrapped, satin-finished canvases are printed in archival quality ink. The 1.5 inch sides are printed and wrapped on four sides for a custom look and the satin finish cuts down on glare. A metal sawtooth hanger is already on the back for your convenience.

What’s more, they now come in nine different sizes, so you can let your imagination go wild. Squares like 8X8 and 12X12, as well as large format sizes like 24X36, 20X24 and 16X20 have been around for a long time. Now they are adding traditional photo sizes like 8X10, 11X14, and 20X30. Perhaps the most exciting is the new 12X36 that allows wonderful landscape shots, with or without people.

Metal Wall Panels

Though quality canvas has been the classic standard for a long, long time, metal wall panels could be what you are looking for if you are looking for brighter colors, a flat surface and a more modern feel.

FOREVER’s Metal Panels are created with premium Chromaluxe®. You’ll enjoy clean, crisp edges and a vibrant long-lasting finish. The glossy coating enhances color saturation and contrast while providing resistance to scratches, moisture and UV-induced fading. Your print will include Shadow mounting hardware for effortless installation and a sleek, floating appearance.

The popularity of these panels has caused FOREVER to expand the number of sizes these panels come in. From traditional 8X10 to large format 24X36, you’ve got five different choices, for single hanging images or collages.

Tabletop Panels

Showcase your favorite family photo, or landscape with tabletop panels. They feature an easel back, but they also have slots to hang them on the wall. The panels come in 5X7 and 8X10 and you can create them for a vertical or horizontal format. They’re made from 1/4″ thick durable high-gloss hardboard which is uv resistant and scratch-free, because of the Chromaluxe® coating.

And there’s something else! Use a dry erase pen and they become a write board! How cool is that!!

Whether you want to dress up your home or celebrate something special for someone else, this variety of wall and table top panels gives you plenty of ways to express yourself and show off your art. Whose going to get lucky on your list?

Memory Keeping, Photo Organization, Photo Organization Coach, Photography, Scrapbooking

Genealogy Geniuses On Call

Jane Sadek

MEMORY KEEPING: CAPTURE THE PAST WITH FOREVER GENEALOGY

Growing the Roots of Your Tree

Memory Keepers do all kinds of things. Some of us became the Family Historian unexpectedly, finding ourselves flooded with media from the past we needed to do something with. Others are the eager hunters and gatherers of every family photo, reel, slide, tape etc. Still others reach further into the past, seeing out the roots of their family trees, ever joyful to receive a notification that a new family member has been found. Still others take a DNA test and after reading it wonder what to do next. FOREVER has solutions for all these projects.

Because FOREVER does so many kinds of things, from digitization and storage to photo books and greeting cards, many customers don’t even realize there’s a Genealogy Department at FOREVER and if they do, then it’s sometimes a mystery exactly what happens there. Well, if you’re trying to grow the roots and limbs of your family tree, then you should get to know the Genealogy Department at FOREVER.

This is Katie and Keri, they are professional genealogist with a network of contacts all over the world. Can’t make a connection to your fabled Revolutionary War Patriot, Texas Settler or Confederate Soldier? They can follow the breadcrumbs and solve the mystery. Does your research stop where your language skills can’t go? Look to these ladies to carry your further down the road of your family history. Do you have the language skills but don’t have the contacts to break down a brick wall in your research? Then you need Katie and Keri.

Four Ways to Connect

The easiest and cheapest way to get genealogical help is to plug into the quarterly Genealogical Group Events. These ladies present practical how-to tidbits from their vast experience, introduce new sources of information and how to use them and they have Q&A sessions. The most recent event was back in August and another one will be coming soon.

There’s also a one time consultation that gives you one hour, one-on-one with one of our experts. You can tell them where you are, what you need and where you’d like to go. During the call they will help you figure out next steps, recommend resources and help you solve genealogical conundrums. That might be all you need to start your genealogical journey or to get you back on course in the journey you are already on. Or perhaps during the call, you’ll realize you need even more help and book further sessions with them.

If you’re a do-it-yourself kind of person, but you’d like to have a little help, then all you need are coaching sessions. You can buy one hour coaching sessions in packages of 3 months, 6 months or a year.

If you just need someone to do it for you, then you’ll be interested in the Research Project Plans. This would be me. I love the results, but I’m not doing any research, so I’d love to have someone do it for me. But even seasoned genealogist sometimes run into brick walls. Perhaps its a lack of resources, a lack of time or a lack of language skills, but even the best researcher, amateur or professional, can run out of available options. Research Project Plans can solve these dilemmas.

So, if growing your family tree is a thing you love, be aware that we have all these resources to help out.

Accommodations, Architecture, ART, Attractions, Decorative Arts, DESTINATIONS, Gardens, Memory Keeping, Photography, Road Trips, Scrapbooking, TRAVEL, United States

Leaving Pismo for Santa Barbara

Jane Sadek

MAKING MEMORIES: PISMO LIGHTHOUSE SUITES & CASA DE HERRERO

Pismo Lighthouse Suites

I can’t abandon Pismo without a shout out to our wonderful accommodations. After the grandeur of the Hyatt Regency Huntington Beach Resort, pretty much anything else would have to be a step down, but we didn’t have to step very far down. Pismo Lighthouse Suites proved to be an excellent choice for a stay.

Don’t expect swanky, because it’s not, but it is nice. Very roomy with a bedroom totally separate from the living area and a full kitchen. Bill didn’t think much of the décor, but I thought it was very functional and everything was clean. Who could ask for more when you’re watching your pocketbook at little?

One thing we certainly loved was the breakfast every morning, served in a community room and if you couldn’t find something you liked, then you are really too picky. I’d sure stay here again.

Casa de Herrero in Montecito

Bill usually leaves most of the vacation planning to me, but when he does make a suggestion, it’s a jewel. I didn’t find it in any of my research, but it should be on every must-see list for Santa Barbara. It’s a little pricey and hard to schedule, but it is a gem.

The home is open to the public at 10 AM and 2 PM on Wednesdays and Saturdays – PERIOD! And the tickets are $50 per person. I’ll wait for you to catch your breath. If budget is not a constraint and you can be there on their schedule, then you have to go. You will love it. Lotus Land was $60 each, but it seems to me there was a whole lot more to it. Still, I’m glad I had the opportunity to go.

We pulled into Montecito about 1:15 PM and had to kill about half and hour in a shopping center parking lot. We couldn’t just go hang out by the Casa. They keep the gate closed until a few minutes before the tour and you aren’t allow to park in the neighborhood. Parking is at a premium everywhere in Montecito and the signs at the shopping center were very threatening, so we couldn’t even lock up the car and go for a walk. We had to pretend one or the other of us was visiting one of the establishments, while the other guarded the car.

Finally, it was almost time for them to open their gate, so we made our way to the home. When the tour started, we were informed we couldn’t take photos inside, but think San Simeon’s dining room turned into a full house. Very Spanish and a little dark.

The original builder and owner of the house was George Fox Steedman from San Luis Obispo, who started out as a metalsmith and woodworker, threw in a few real estate deals and became filthy stinking rich. The house had a metalsmithing and woodworking studio where Mr. Steedman pursued his interests. The house is full of valuable antiques from the Golden Age of Spain, but they are pretty dark and depressing.

Counterpoint to the interior with it’s nod to the Inquisition, outside was delightful and you could take photos. And that’s what you’ll see on the photo book pages I’ve included below.

Memory Keeping, Photo Organization, Photo Organization Coach, Photography, Scrapbooking

We’re Getting Cozy Now!

Jane Sadek

MEMORY SHARING: WARM UP THEIR WINTER WITH PERSONALIZED PILLOWS & WOVEN BLANKETS

New Print Products in Time for Holiday Giving

There’s always something new at FOREVER, but these new products, which became available on the 4th, will warm your heart: Pillows & Woven Blankets.

I’m careful to say WOVEN blankets, because blankets have been a part of the FOREVER offerings for a while: Fleece Blankets, Sherpa Blankets and Outdoor Blankets in sizes from 30X40 to 60X80. But these new blankets? Get ready to snuggle in a whole new way. There’s just nothing that feels like the weight of a woven blanket and the look is wonderful!

And the pillows? Well, that’s a whole new thing. I’ve had people ask for them before, but they just weren’t available. So, imagine my surprise when I sat on a Zoom call and heard the pillows were coming. With three great sizes you’ll be able to create wonderful things for special people.

Blanket & Pillow Ideas

Whether you choose a plush, sherpa or woven look, blankets are a great way to show you know what’s important to the ones you love. If a team or a school has their heart, then create a blanket featuring the colors and logos of their fan love. Pet lovers rave over blankets with photos of their furry, feathered and scaled friends. Grandparents will snuggle extra warmly when their grandkids are on the blanket. Hobbyist will preen with glee over a blanket with their antique car, flowers from their garden or other items highlighting their interests. These gifts say I see and hear what’s important to you.

Another great way to use the blankets is to capture heritage photos. Give kids pride in where they come from, by highlighting the important people from their past – even from generations they never met. It builds self esteem to shield them from the slings and arrows of everyday living. Older members of the family will cherish scenes from their childhood and early marriage or images of the people who have gone before them.

Pillows can be made with all these themes as complementary accessory to a blanket gift or they can stand alone. Either way they’ll be cherished by the recipient and shown with pride.

With all these heart, head and feet warming gift ideas, whose holidays will you brighten with a blanket and/or pillow?

Memory Keeping, Photo Organization, Photo Organization Coach, Photography, Scrapbooking

Book ’em Danno!

Jane Sadek

MEMORY KEEPING: CUSTOMER SERVICE YOUR WAY!

Call Out or Scroll Down for Help

When it comes to Memory Keeping, I am at your service. Whether you’re brand new to the idea of preserving and sharing your memories, a long time scrapbooker or my very best digital customer, I hope you know I always love to hear from you. I’m always interested in the projects you’re working on and if you’re having problems, I want to know about it. Often, I know the answer right away and you’re back in business in the click of a button

I can’t know everything though and for some things we’ll need to reach out to FOREVER’s customer service department. Often I’ll send the inquiry to them via email and copy you in, so they’ll know you’re not alone and we’ve addressed the basics already. However, you can also reach out to FOREVER on your own, if you like.

The black box above is in the right hand corner of each page. Click on Help Center and you’ll get this larger menu, which will give you Customer Service your way:

If you’d like to call, Customer Service is available Mon-Fri: 8am-9pm EST, Saturday and Sunday: 10am-6pm EST. I’m not a phone person myself, so I don’t call often, but when I do I find a friendly, helpful, knowledgeable person on the other end. Like all call-in services though, you will have to wait in a que, but it’s not usually an unreasonable wait.

I do most of my inquires via email. My situation is rarely urgent and with email I can explain the whole situation, including screen shots and photos. I immediately get back an email confirming FOREVER has gotten my inquiry and they provide a few FAQ’s and answers at the bottom of the email, which could potentially solve the problem on the spot and close out the request. Soon, I’ll have a personalized answer, which usually resolves my issue.

I’ve also used the chat feature. If it’s during chat hours, they get right back to me and if it’s an easy fix, the whole thing can be over in a couple of minutes. If they can’t solve it there, then they’ll put you in the que for a call.

Book Your Remote Assistance – Danno!

Sometimes, you may need remote assistance – especially if your computer blows up and you lose Artisan. You know that’s what happened to me in July. The old process was in place, but my conversations and the screen sharing were great. Since July, they’ve made a few changes. These days, you can go directly to the page above and schedule your screen sharing appointment with a technician. No more mystery as to when someone will call. This page is where you’ll log in when your session is scheduled. Easy peasy! (Client Concierge is for people having crops, so you won’t need that.)

So, if you run into trouble with FOREVER, you have a smorgasbord of solutions. Don’t hesitate to call on me or whatever version of customer service suits you. You’ll get the help you need.