The Bags Were Packed, But the Business Wouldn’t Let Go
For one of the few times in my life I left the planning to someone else. My nephew, Dr. Megala, had lots of good ideas about what we should do while we visited Michigan, so I left it to him. Meanwhile, I was squaring things away so our business would actually let us leave.
As fate would have it, we had to do five different shoots the day before we left. Thankfully, we had a second photographer, so Bill only had to do three, but while we had a second photographer, I was still the only one handling the post production end of things. This trip would be our first stab at remote operations. Bill had bought a new laptop in recent months, so my primary job was to make sure everything worked.
I had checked and double-checked every link, every app, every email address – anything I would need to do my job while I was gone. There were only a few jobs sprinkled throughout the time we’d be away, but I was still nervous. As a way to test everything, I was going to use my laptop to process the jobs that came in that day.
In order to speed up the process, Bill met me mid-day with a photo card with two of his jobs, so I could start downloading images. When I came home from picking it up, our second photographer had emailed me his first set of pictures, also. I sat down at the laptop and began to process the jobs. The laptop told me it would take about 20 minutes to download the first shoot. Nothing out of the ordinary. We use raw images which are huge.
Not long afterwards, the laptop changed its mind and told me 45 minutes. Soon it was reporting a new time frame – 5 hours. FIVE HOURS!! Assuming it must be something wrong with the laptop, I went to Bill’s computer and tried to download another set of photos. His computer said it would take 2 days. I went upstairs to my computer. It wanted 5 days!!
When Bill got home I had decided our network was broken. Oh, I could get email, social media and all kinds of other things on our wi-fi, but nothing was downloading anywhere. I had pulled out my mobile hotspot and was about to load it with gigabytes. He decided I must be doing something wrong, so he wanted me to explain everything I’d done in the hours since he’d left me the photo card.
Now, as much as I love this guy, I was frantic and he was using his calm, cool tech-support voice. My hair was was on fire and I was on the verge of a total meltdown. I tried to be calm, I really did, but I wasn’t very good at it. Somewhere along the way, as I explained the problem and recounted my steps, the computers decided perhaps they’d only need another half hour or so to finish downloading the first job. We don’t have a clue what changed, but something did.
On a good day, it would take about five hours to download five jobs and send them to the editors. I’ve improved the process in the months since, but I was still figuring things out back then. Having started with two of the jobs in mid-afternoon and the others coming in shortly afterwards, I should have been done by dinner time.
As it turned out, it was bedtime before I got all the images downloaded and sent to the editors. I’d asked for a rush on all of them, so even though I was exhausted and was supposed to wake up at 4, I wanted to get a confirmation the editors had them and to have some kind of idea when they’d be ready.
Up until then, when I asked for a rush, I got an immediate confirmation and the images would be returned within the hour. That’s not what happened this time. Finally, sometime after midnight I got the confirmation they’d received all the jobs, but in spite of all my begging emails, I didn’t get the five jobs back until 3 AM! THREE AM!!
Bleary-eyed from being awake for 22 hours or so, I was totally stressed out and started delivering the jobs via email with tears in my eyes. At 4:05 AM the jobs were all sent and I walked downstairs to get ready to leave the house at 4:30 AM.
Now, I thought I would receive a hero’s welcome when I reported to the bedroom. Instead someone in this household, who will remain nameless, started telling me I had done it all wrong. Some day I will forgive him, but I am still working on it. Come back next week and see what happened next.